Moore & Van Allen PLLC
Virtual calling modes
Embodiments for implementing virtual dialing campaigns using virtual calling modes include systems for receiving account data associated with customer accounts and identifying an account status associated with each of the accounts based on the account data. The embodiments further include grouping the accounts into one or more queues based on the identified account status, selecting a first call mode for at least one queue, determining dialing parameters associated with the first call mode, providing the at least one queue to a user via a display of a computing device that is in communication with the system, and launching an account from the at least one queue.
Bank of America Corporation
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G06Q H04M H04M H04M
inventional inventional inventional inventional
Chung-Di David Lee
Chou Warnick