Sheridan Ross P.C.
Adaptive thresholding
The present disclosure is directed to methods for determining an adaptive threshold, including specifying a variable, where the variable comprises a real-time state of a contact center; specifying a threshold, where the threshold is related to the variable; monitoring the variable; and adjusting the threshold in relation to a change in the variable.
Avaya Inc.
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Rodney A. Brian J.
Thomson Reynolds