Klarquist Sparkman, LLP
System and method for intermediary agency to find better service providers
Disclosed herein is a framework for determining a service provider to service a customer request. In accordance with one aspect, a request from a customer is received by a decision module. The decision module further receives a response to the request from a first service provider, determines the average frequency of responses for a given time interval during the time and location of the request, estimates arrival time of the first service provider and near-by service providers to the location of the customer, ranks all service providers based on arrival time, and estimates a probability of a shorter customer wait time.
SAP SE
G G
G06Q G06Q
inventional inventional
Yu Wen-Syan Mengjiao
Cheng Li Wang