Carey, Rodriguez, Greenberg & Paul
Automatic generation of a callflow statistics application for speech systems
A method, system and computer program for automatically generating call flow statistics in a voice application. Embodiments of the present invention address deficiencies of the art in respect to call flow statistics generation systems and provide a novel and non-obvious method, system and computer program product for automatically generating a call flow statistics-generating application and presenting updated statistics on a call flow representation. Various statistics collection points are identified on the visual representation. Upon running of the voice application, call flow statistics are gathered and presented for each statistics collection point. Call identifiers corresponding to each call path can be selected and call paths corresponding to the selected call identifier may be highlighted and their call statistics displayed.
International Business Machines Corporation
H H G
H04M H04M G10L
additional additional additional
Michael H. James R. Ciprian
Mirt Lewis Agapi