NSIP Law
System and method for remote maintenance
Disclosed is a technology for a maintenance system. The maintenance system includes a customer-premises equipment (CPE), a smart device configured to connect to the CPE through short-range wireless communication, and a maintenance service server configured to communicate with the smart device. The maintenance system provides a remote maintenance service capable of resolving a failure by ordering an appropriate action through execution of a maintenance service app installed on the smart device according to a failure cause and analysis of collected state information according to a diagnosis instruction corresponding to a diagnosis scenario; resolving a failure by receiving action information from the maintenance service server, which stores action information for pre-resolved failure items; resolving a failure by receiving a help from a maintenance specialist; or remotely resolving a failure without an onsite visit of a maintenance specialist by providing a means for debugging the CPE through a remote console connection.
DASAN Zhone Solutions, Inc.
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Kyeong Baek Seung Dong Il Yung
Kim Lee Kim