Schwegman Lundberg & Woessner, P.A.
Communication response analyzer
Methods are presented for classifying responses to communications. One method includes presenting, in a first user interface (UI), a message from a sender to a recipient requesting a response. The first UI includes response options of a first classification, a second classification, and an entry field for entering a free text message. Another operation is for receiving a recipient response with a selection of: (a) the first or the second button and (b) the free text message entered in the text entry field. The method further includes generating a featurized recipient response based on the free text message and the selection. An acceptance machine-learning (ML) model calculates a classification value of the recipient response from a set of possible classification values based on the featurized recipient response. The method further includes presenting, in a second UI for the sender, an indicator for the message and the calculated classification value.
Microsoft Technology Licensing, LLC
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Jeffrey William Christian Wilhelm Kurt Howard Mario Akshaya Subbaraya Kelly K. Ryan A. Neil Cruz Haowen Arya Ghatak Ngoc M. Jia Yizhou Pujita
Pasternack Byza Narvaez Bhat Hosokawa Espiritu Pomerleau Ning Choudhury Vu Liu Pan Mathur