Marsh Fischmann & Breyfogle LLP
System and method for modeling resources for calls centered in a public switch telephone network
A system and method provide for the modeling of a virtual call center for PSTNs in specified geographic locations. The system includes a user interface through which basic configuration and forecast information may be input for one or more PSTNs. Based on the information provided through the interface, various financial and engineering rules are employed to identify an optimal system configuration and to provide cost and revenue information with regards for that system. In configuring the optimal system, a number of fault and failure modes may be taken to account.
Qwest Communications International, Inc.
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H04Q H04M
inventional additional
Weiren Richard Jason George
Wang Berger Rupe Bell