Graphical rendering for interactive voice response (IVR)
A method, computer system, and a computer program product for dynamic graphical rendering of call options is provided. The present invention may include receiving, by an interactive voice response (IVR) system, a phone call from a telephonic device. The present invention may include determining that the telephonic device includes a visual menu device type. The present invention may include generating a visual prompt menu having a visual representation of a set of call options included in the IVR system. The present invention may include transmitting the generated visual prompt menu to a display of the telephonic device. The present invention may include receiving, from the telephonic device, at least one selected call option from the generated visual prompt menu. The present invention may include processing, by the IVR system, a call sequence based on the received at least one selected call option from the generated visual prompt menu.
International Business Machines Corporation
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Cindy Han Thai Quoc Srinivas R.
Lu Tran Brahmaroutu