Optimization for a call that waits in queue
Embodiments of the invention provide methods, systems, computer program products for managing a call waiting in a queue during a request for staff services provided by a call center. According to the method, a first voice segment received in a call made by a device is recorded first. Next, whether a part of the first voice segment is related to a first predefined voice segment is determined. The volume of device is adjusted in response to the part of the first voice segment being related to the first predefined voice segment. A user of the device is alerted in response to the part of the first voice segment being not related to the first predefined voice segment.
International Business Machines Corporation
G G G G H H G G G G H H
G10L G10L G10L G10L H04M H04M G06F G10L G10L G10L H04M H04M
inventional inventional inventional inventional additional additional additional additional inventional additional additional inventional
Peng Hui Qin Ping Ping Xiang Niao Qing Ping Guang Han
Jiang Li Cheng Zhou Liu Xiao Sui