Fletcher Yoder PC
Management of computing system alerts
An apparatus for grouping alerts generated by automated monitoring of at least an operating condition of a machine, represented as a configuration item in a configuration management database, in a computer network. A first event pattern is identified based on configuration items associated with an alert avalanche identified from received historical alert data stored in memory. A second event pattern is identified based on co-occurrences of configuration item pairs in the historical alert data and on at least one conditional probability parameter. At least one alert group is determined by comparing at least one configuration item associated with a current alert to the plurality of configuration items of the first event pattern and of the second event pattern stored in memory. A graphical display region for displaying the alert group is generated.
ServiceNow, Inc.
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inventional inventional inventional inventional additional inventional
Kanwaldeep Kaur Scott Chinna Babu Purushottam Sachin James Eugen
Dang Tucker Polinati Amradkar Gupta Crotinger Ardeleanu