Sheridan Ross P.C.
Performance center mobile supervisor application
Methods and systems for supporting the remote monitoring and control of automatic call distribution systems are provided. In particular, an application for execution on a mobile device is provided. The application presents ACD system status information to a supervisor of the ACD system. The application additionally accepts control input from the supervisor, and can pass that control input to the ACD system server for action.
Avaya Inc.
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inventional inventional inventional inventional
Rodney A. Onkar Jeff Barrett Brian J.
Thomson Birk Chu Davis Reynolds