Skjerven, Morrill, Macpherson, Franklin & Fried, L.L.P.
Computer-telephony (CT) system including an electronic call request
 Communications and messaging in a Computer-Telephony (CT) system are assisted using an Electronic Call Request (ECR), a computer and network system construct that operates in place of a telephone call. An ECR is invoked and made a storage and communication entity in a computing and network environment in which the ECR is logged in a queue. The ECR in the form of a storage and communication entity navigates the telephone network under the direction of the caller who graphically manipulates the ECR using a graphical user interface (GUI). The ECR is activated into a telephone call at the command of a human or computer or network system agent generating a telephone call both to the caller and the call target. 
Sun Microsystems, Inc.
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Masahiko
Nishimura