Schwegman, Lundberg, Woessner & Kluth P.A.
Interactive voice response data transfer system and method
An interactive voice response (IVR) system collects data associated with a telephone call, and provides the data to a server. The server transforms the data into a format consistent with a different telephony platform specification implemented by clients attached to the server such that the data can be retrieved by any client to which a telephone call is transferred. Data is also shared between remote servers when calls are transferred. The servers each broadcast their identity when initially connected to a wide area network. In response, each server on the network responds with their identify. Each server updates a table of servers in accordance with the messages exchanged.
Nortel Networks Limited
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James Arthur William K. James Edwin Matthew Charles
Hill Choi Reaves Jackson