Michael Best & Friedrich LLP
Personalized diagnostics, troubleshooting, recovery, and notification based on application state
Personalized diagnostics, troubleshooting, recovery, and notification based on application state is provided. In some examples, system, application, and device level configuration and usage data may be collected as telemetry data. Upon detection of a crash or similar problem, or upon user activation, an assistance service and/or a local assistance application component may execute diagnostics on the crashed application based on the telemetry data, user credentials, known problems, and other factors which may be recorded by the assistance application and/or other system elements. Suitable recovery actions may be taken. If recovery actions are unsuccessful, diagnostic information may be provided to a support system and the issue elevated. Moreover, collected information may be provided to a system database for generating data insights and determining error patterns.
Microsoft Technology Licensing, LLC
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Kiran Sathish Kumar Venkat Ning Doru Ming Nagaraj Srihari Katy Xiaoyu Himanshu Raghavendra Minjun Eddie Nagaraju
Nallabothula Rangam Zhuang Nica Yang Patil Busam Chen Li Misra Bhuthpur Wu Fong Palla