Computer-implemented system and method for integrating human observations into analytics data
A computer-implemented system and method for integrating user observations into operational data is provided. A database maintains notes each having received from a user and comprising a subjective observation. Operational data including workflow data of an objective nature is defined. Each of the notes is associated with one or more tags. The note associated with the tags is further maintained in the database. Criteria for retrieving the note are defined for the workflow data and forming a query for each of the workflow data. The query to select the note associated with the tags is executed for the workflow data based on the criteria and the selected note is integrated into the workflow data. The workflow data with the integrated note is displayed on a display.
CONDUENT BUSINESS SERVICES, LLC
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Pai Lu Edward Makiko Francisco Eduardo Peter Craig Sureyya Mark Jeffrey
Liu Jia Wu Taniguchi Torres Jarvis Eldershaw Tarkan Stefik