Oppedahl Patent Law Firm LLC
CTIEX, system and method for channel associated data transmission between agent and automatic service
The disclosure provides a CTIEX, system and method for implementing channel associated data transmission between an agent and an automatic service, wherein the CTIEX comprises a message module and a processing module; the message module receives a channel associated data request message transmitted by a cross-platform automatic service and transmits the channel associated data organized by the processing module to the cross-platform automatic service; the processing module is configured to analyze a call serial number in the channel associated data request message received by the message module to search out agent-associated information and organize channel associated data. The disclosure is capable of implementing channel associated data transmission between an agent and a cross-platform automatic service.
ZTE Corporation
H H H H H H H
H04M H04M H04M H04M H04M H04M H04M
inventional additional inventional additional additional additional inventional
Xianbin Wenyuan
Chen Wang