Carey Rodriguez Greenberg & Paul LLP
Dynamically alerting callers of changes to menu structures in a telephone prompting system
A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt of an incoming call from a calling party. Subsequently, the calling party can be selectively alerted of the menu structure change. In this regard, an alert message can be played to the calling party.
International Business Machines Corporation
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Wallace J. James R.
Sadowski Lewis