BainwoodHuang
Analysis system and method for intelligent customer service based on common sequence pattern
The present invention provides a method and system for information analysis. The method extracts a plurality of metadata from a source information set so as to generate a metadata set, the metadata comprising error log information that forms an error sequence in the metadata set; and generates a common error sequence set for a plurality of the metadata sets. By means of the method, it is possible to easily obtain a global error sequence pattern, and easily compare a new error with a previous error sequence pattern so as to prevent, diagnose and recover the new error.
EMC IP Holding Company LLC
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inventional inventional
Yu Chao Jove Qianjie Jingjing Qiyan
Fu Chen Zhong Liu Chen