Fleshner & Kim, LLP
Customer relationship management system and operation method thereof
Disclosed is a customer relationship management system and operation method thereof that enables a technician to seize the customer's satisfaction and sensitivity with respect to respective service providers, perform reception of the corresponding customer based on the seized information, register the seized information in a database, and perform a service using a proper reception for the corresponding customer after confirming the sensitivity of the customer. According to the customer relationship management system and operation method, the customer can directly select the technician, and thus remove the uneasy feeling caused by a strange visitor. Also, by confirming again the customer's satisfaction with the service after completion of the service providing, the reliability of the service with respect to the customer is improved.
LG Electronics Inc.
Y G G Y
Y10S G06Q G06Q Y10S
additional inventional inventional additional
Sun Joo Sang Kap Jeong Ha Yeong Seok Pan Ju Hee Chul Sung Guen Min Sook Seong Nam Yoon Woo Jin Seok Jeong Yeol Chang Won Young Pyo
Kim Park Kim Jo Kim Kwak Kang Han An Choi Oh Park Kang Bae