Tarolli, Sundheim, Covell & Tummino LLP
Resolving resource time intervals in a distributed system
In one example embodiment, a method can include determining resource time data for an update contact data record corresponding to a state of a given resource in a distributed contact center system. A repository can be queried for conflicting data records associated with the given resource based on the resource time data. Any inconsistency for the resource time data can be resolved based on results to the querying and the update contact data record.
ShoreTel, Inc.
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additional additional inventional
Jayaprakash Raju Jerry Bhupendra
Krishnan Viswambharan Prusa Singh