Sheridan Ross P.C.
Auto-detection of environment for mobile agent
An automatic ambient environmental detection and lockout system that recognizes unacceptable background noise for agents and a method that requires agents and/or supervisors to take corrective action on detected noise issues prior to work assignment facilitates an effective and efficient environment appropriate for agents to handle contact center work.
Avaya Inc.
H H
H04M H04M
additional inventional
Rodney A. Brian J.
Thomson Reynolds