Sheridan Ross P.C.
Automatic contact center administration updates based on acceptance of a broadcast request
Methods and systems for automatically implementing contact center administration updates based on acceptance of a broadcast request are provided. In particular, a request can be broadcast to a target audience. Acceptance of the request by members of the target audience automatically implements changes defined in connection with the request for accepting agents. The broadcast request can be recalled under certain conditions. In addition, the action or actions implemented in response to the acceptance of the request can be undone under various conditions.
Avaya Inc.
H H
H04M H04M
inventional inventional
Brian J. Rodney A.
Reynolds Thomson