Antonelli, Terry, Stout & Kraus, LLP
Service management system
Determining the degree of satisfaction of a user of network services quantitatively is difficult. A service quality management model defining means for defining the service condition and network depending relation and evaluation conditions, a means for storing the model in a DB, a service condition monitoring means for monitoring the transition of the service condition, and a service quality calculating and evaluating means for calculating service availability and executing special service maintaining and relieving measures are provided.
Hitachi, Ltd.
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Kenya Masataka Kenichi
Nishiki Ota Yoshida