Shook, Hardy & Bacon LLP
Customer intelligence in a cloud operating environment
Computer-readable media, computer systems, and computing devices for providing customer intelligence data to a developer of an application that runs on a cloud operating environment associated with an online services provider. The online services provider collects customer information about customers, each of whom is identified by a customer ID. A developer uploads an application, having a corresponding application ID, and manages the application using resources associated with the cloud operating environment. An analysis module creates a three-way mapping between the application ID, customer IDs corresponding to customers that use the application, and customer intelligence data associated with the customer IDs. Using this mapping, the system presents the developer with customer intelligence information based on the customer intelligence data.
Microsoft Corporation
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Federico George Remy
Raggi Moore Pairault