Automatic call distributor with internal written message communication system and method
 An automatic call distributor (20) having a multiport switch (22), a central processing unit (24) with a switch operations memory (26) for controlling the switch (22), a plurality of internal telephones (40, 40A, 40B, 40C-N) interconnectable through the multiport switch (22) to external telephones (28) of an external telephonic network (32) and a plurality of display terminals (36, 36A, 36B, 36C-N) for display of information relating to the operation of the switch (22), with an internal written message communication system (21) having an associated switch memory (46) for storing written messages (66) for display at a display terminal (36), a display screen (44) at the display terminal (36) for providing an indication of storage of a written message at the associated switch memory (46) for display at the display terminal (36) and a keyboard (42) at the display terminal (36) for electing to have the written message displayed at the display terminal (36) in lieu of information relating to the operation of the switch (22). 
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David J. Scott D. James E.
Adams Jeslis Anderson