Sheridan Ross P.C.
Contact center monitoring
Methods and systems for providing a graphical depiction of a communication system incorporating multiple call centers distributed around the globe are provided. The user interface can present the graphical depiction in two or three dimensions. In addition, the user interface can provide a view of details concerning the performance of communication system components or events affecting the performance of such components, and can enable a supervisor to manipulate contact center parameters.
Avaya Inc.
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H04M H04M H04M
inventional additional additional
Jeff Rodney A. Brian J. Barrett Onkar
Chu Thomson Reynolds Davis Birk