Dynamically determining relevant cases
An approach for dynamically providing a prioritized list of relevant cases includes a computer generating a set of tags for a case and retrieving a set of tags for completed cases. The approach includes the computer sorting the set of tags for the case and the set of tags for the completed cases into a set of tag types. The approach includes the computer determining a set of matching tags for each of the set of tag types between the case and completed cases. Furthermore, the approach includes the computer determining an ordered list of the completed cases. The ordered list is based, at least in part, on a number of matching tags in the set of matching tags corresponding to the completed case in the completed cases, and a number of matching tags in the set of matching tags in a tag type in the set of tag types.
International Business Machines Corporation
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inventional inventional inventional inventional
Saisaran Srinivas N. V. Praveen K.
Yaratapalli Gannavarapu Midde