Seyfarth Shaw LLP
Systems and methods for predictive personalization and intelligent routing
Systems and methods for intelligently routing a member of an organization to a single point-of-contact within an optimized, secure network to address all the member's healthcare needs are described. The disclosed intelligent routing configurations transform and process, in real-time, vast amounts of member data to generate aggregated diagnoses and a member score specific to each member's household. The scores, among other things, are used to determine an identification of special needs and an appropriate advocate within the organization to route the member, and its account file containing real-time member and household level data.
UnitedHealth Group Incorporated
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Mayank Eric Kevin Sean Lawrence Kevin Tom Tina Destiny Peter D. Sandra
Kumar Bargman Tan McNattin Sundberg Kelly Groat Babjack Howell Long